Frequently Asked Question
Welcome to the Veloseli Frequently Asked Questions page. Here you’ll find answers to the most common questions about our products, shipping, and customer service. If you can’t find what you’re looking for, please contact us — our support team is always ready to help.
1. How long will it take to receive my order?
Our estimated delivery timeline is as follows:
Here are our estimated delivery times:
- Handling time: 1-3 days
- Transit time: 5-12 days
- Estimated delivery time: 6-15 days
For more details, please refer to our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom.
You can learn more in our Shipping Policy.
3. Where is Veloseli located?
Veloseli is a UK-based online business offering a curated collection of quality products, with delivery available throughout the UK.
4. What if I receive a defective product?
If your product arrives damaged or defective, we’ll replace it at no cost.
Please contact our support team and return the item within 30 days.
For more details, refer to our Return Policy.
5. Can I cancel my order after placing it?
A 24-hour cancellation window is available post-order placement. Contact customer support for cancellation within this timeframe.
6. What is your return policy?
We offer a simple and hassle-free return process.
Full details can be found in our Return Policy.
7. When will I receive my refund?
Once we receive and inspect your returned product, your refund will be processed within 7 days.
Refunds are issued to your original payment method.
See our Refund Policy for more information.
8. Do your products include any assurances regarding quality or performance?
Yes, all our products include a 30-day coverage period from the date of delivery.
You can review the details in our Return Policy.
9. How can I contact customer support?
You can reach our team by visiting the Contact Us Page or by sending an email to info@veloseli.com.
We’ll be happy to assist with any inquiries.
10. Do you offer international shipping?
Presently, shipping is limited to the United Kingdom only. Efforts are underway to broaden our shipping coverage in the coming time.
11. Do you have a physical store?
We operate exclusively online, allowing us to offer competitive prices and a wide selection of products.
12. Can I place a bulk or wholesale order?
We accept bulk orders for businesses and organizations. Contact our support team for personalized assistance.
13. How do I exchange a product?
If you need to exchange a product for a different size or model, please follow the steps described in our Return Policy.
14. How can I track my order?
You can easily track your order status via the Track Order Page on our website.
Simply enter your order number and email address to view real-time updates.
Contact Information
Store Name: Veloseli
Address: 31A Alva St, Edinburgh EH2 4PS, UK
Email: info@veloseli.com
Phone: +447455685963
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT +00:00)
Response Time: We aim to respond to all privacy-related inquiries within 1-2 days.