Billing Terms and Conditions

This Billing Terms and Conditions document explains the payment procedures and billing practices of Veloseli.
By making a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

At Veloseli, we offer several secure and convenient payment options for a smooth shopping experience.
We currently accept:

  • Google Pay
  • Discover
  • Diners Club
  • Apple Pay
  • American Express
  • Visa
  • Shop Pay
  • Mastercard
  • Maestro
  • UnionPay
  • Bank Transfers (for bulk orders - contact us for details)

All payments are processed in Great Britain Pounds (GBP).

2. Payment Processing

  • Full payment is required at the time of checkout.
  • Orders are not prepared, processed, or shipped until payment has been successfully received.
  • If a transaction fails or is declined, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on the Veloseli are in Great Britain Pounds (GBP).
  • Pricing alterations possible due to updates, promotions, or market conditions.
  • Applicable taxes and shipping fees are clearly calculated and displayed at checkout before completing your order.

4. Secure Payment Processing

  • Veloseli uses SSL encryption technology and verified payment gateways to keep all transactions safe and private.
  • No storage or access to payment card info after transaction completion.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our official Refund & Return Policy.
  • Any unauthorized or unjustified chargebacks will be formally disputed.
  • If you encounter a billing or payment issue, please contact us first at info@veloseli.com so our team can assist promptly.

6. Fraud Prevention

  • Veloseli may review, hold, or cancel orders involving fraudulent or unauthorized activity.
  • In some cases, additional verification (such as identity confirmation) may be required for large or suspicious transactions.

7. Contact Information

Store Name: Veloseli
Address: 31A Alva St, Edinburgh EH2 4PS, UK
Email: info@veloseli.com
Phone: +447455685963

Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT +00:00) 
Response Time: We aim to respond to all privacy-related inquiries within 1-2 days.